Elevator Buildings Policy Page

We commonly run into a few similar issues with elevator buildings, and we’ll need you to make sure you’ve checked with your building’s super or management company so we’re aware of any factors that might affect or impede the move process.
Please read below what you should be asking your building, and what could possibly slow things down and lead to additional costs unless we’re warned ahead of time.
We want to make sure the move process goes as smoothly as possible for everyone involved!
 

1. Has your building(s) given you a time window that you are allowed to use the elevator for moving?

Example: Some elevator building’s will give a 2-4 hour elevator window for your move, and the move must be completed during this time. 
PLEASE NOTE: IF WE ARE NOT WARNED OF AN ELEVATOR ACCESS WINDOW AHEAD OF THE MOVE DATE, WE CANNOT BE HELD RESPONSIBLE IF ANY ISSUES ARISE FROM THIS, LIKE NOT BEING ABLE TO MOVE YOU IN OR OUT, OR EXTRA FEES ASSOCIATED WITH ARRIVING OUTSIDE THE WINDOW YOUR BUILDING GAVE YOU TO COMPLETE THE MOVE.
 

2. Did they say no moves can begin until 9am? 

Often elevator buildings will not allow service elevator access before 9am. Please ask your building’s super or management company if they have this rule.

PLEASE NOTE: IF WE ARE NOT WARNED AHEAD OF TIME THAT YOUR BUILDING WON’T ALLOW MOVES BEFORE 9AM, AND WE BOOK YOU FOR AN EARLIER ARRIVAL TIME AND HAVE TO WAIT, WE NEED TO CHARGE FOR THE WAIT TIME. OUR WAIT TIME CHARGE IS $100 PER HOUR.
 

3. Did they give you a cutoff time to use the service elevator (i.e “no moves after 5pm”)? 

PLEASE NOTE: IF WE ARE NOT WARNED ABOUT A CUTOFF TIME AHEAD OF THE MOVE DATE, WE CANNOT BE HELD RESPONSIBLE IF ANY ISSUES ARISE FROM THIS, LIKE NOT BEING ABLE TO YOU MOVE IN OR OUT, OR EXTRA FEES ASSOCIATED WITH THIS.
 

4. At either elevator building location – will we be using the front door, or a service entrance/elevator for the the move?

If you’re not sure please contact your building’s super or management company to find out and please let us know where the service elevator is located with BOTH cross streets.
 

5. If using a service entrance is required for moves vs. using the front door, are there any factors that we should know about that could impede the process of the move? 

 
Examples – Please let us know if any of the following pertains to your building.
 
A. Your building’s service entrance has a flight of stairs leading to the elevator vs. a ramp or straight hallway where we can roll the items in on dollies.
 
B. There is a parking garage that we need to go through in order to access the service entrance.
 
C. There is an extremely long hallway or pathway (beyond the reasonable norm for a building with a service entrance) that will impede the process.
 
D. There are 2 elevators that we need to use for the service area – Some building’s have a 2 elevators, one to take us down to the service area, and 1 to take us up to the apartment. 
 
PLEASE NOTE: IF ANY OF THE ABOVE SCENARIOS HAPPEN AFTER WE QUOTE OR ARRIVE AT THE BUILDING WITHOUT PREVIOUS WARNING THE PRICE WILL BE SUBJECT TO CHANGE.

6. Do you have a small elevator?

Please specify whether your elevator is small, and if you think some of the items may not fit in the elevator. If so, please list which items you think may not fit, and how many flights of stairs they will have to go up or down if they do not fit. If items will not fit and will have to go up the stairs there will be an extra charge for this determined by the movers based on the number of flights of stairs and difficulty and size of the item(s).

7. Does one or both your buildings require a certificate of insurance (COI)?

Not all buildings require insurance from movers, but if yours does we’d be glad to provide one. Please read here to learn more about this.
 
Please understand that if any of your answers to the above questions is different after we give our quote, or arrive on moving day, our price is subject to change.

If you’re not sure about any of these questions please contact your building’s super or management company to find out.

 

 

Headquarters

Metropolis Moving
476 Jefferson St
Brooklyn, NY 11237
(718)-710-4520
hello@metropolismoving.com